Terms and Conditions

CLEAR The Skin Company 

We want you to get the maximum benefit from your experience with us. The general information and guidelines below will help you to achieve this.

Booking confirmations

CLEAR The Skin Company confirms all bookings via email and text. We require an up to date and correct email and phone number from you at the time of booking in order for us to confirm your treatment.

Deposits

All appointments will require a 25% deposit at the time of booking via card payment to secure the appointment. Card details are not stored by CLEAR The Skin Company.

The deposit will be redeemed against your treatment bill. Deposits are non-refundable, However if you wish to reschedule your booking, provided you give us no less than 48 hours notice, no fee will be payable and your deposit will be transferred to the new appointment.

Amending appointments 

Should you not require the treatment booked and need to amend the treatments, we require 48 hours notice.

Where 48 hours notice is not given, CLEAR The Skin Company reserve the right to charge for the original treatments booked.

If you are running late for your booking, please let us know as soon as possible we will do our best to accommodate your booking. If we cannot carry out the treatment after such time, CLEAR The Skin Company reserve the right to consider you to be a ‘no show’.

Cancellation by the customer

Should you need to cancel your appointment, please let us know as soon as possible and in any event no later than 48 hours notice. Any cancellation must be made via email or telephone. In the event of a cancellation or no show with less than 48 hours notice CLAER The Skin Company will keep the deposit paid by you and will be placed against the cancellation fee.

Cancellation fee is 50% off your treatment cost, no show, missed appointments or on the day cancellations will be charged 100% of your treatment cost.

If you wish to reschedule your booking, provided you give us no less than 48 hours notice, no fee will be payable and your deposit will be transferred to the new appointment.

Cancellation or amendment BY CLEAR The Skin Company

CLEAR The Skin Company shall be entitled to cancel your booking and shall not be liable for any failure or delay in performing its obligations under this agreement where that failure or delay results from any cause that is beyond CLEAR The Skin Company's reasonable control. Such causes include, but are not limited to: power failure, strikes, lock-outs or other industrial action by third parties, terrorism, riots and other civil unrest, fire, explosion, flood, storms, epidemic or other natural disasters, or any other event outside CLEAR The Skin Company's reasonable control.

Your arrival

Pleases arrive 5-10 minutes prior to your treatment time. Depending on the Clinic's set up there may be refreshments and waiting area available. 

Late arrivals

Depending on your arrival time we will determine how much of the treatment we are able to offer. Please let us know as soon as possible we will do our best to accommodate your booking. If we cannot carry out the treatment after such time, CLEAR The Skin Company reserve the right to consider you to be a ‘no show’.

Personal belongings

Please note that we cannot take responsibility for any items lost or damaged. Please make sure you take your valuables with you when leaving the clinic.

Health concerns

Please let us know before your treatment if you have any concerns regarding your health or well being. Please notify us upon booking if you are pregnant so that we can advise on treatments and customize techniques that are safe for pregnancy. For your comfort we have a no smoking policy throughout the clinic.

Patch test

Patch Tests are required on certain services including Lash lifts, Henna Brows, eyelash tinting and brow tinting. In most cases these are 24 or 48 hours in advance, but please ask our team for more information. In the rare instance that you may experience a reaction, we ask that you inform us within 24 hours.

Children

Children under the age of 14 are not permitted in the clinic unaccompanied by an adult. We may have to refuse service if the child will be unaccompanied. Children are not permitted in a treatment room, and children are not permitted to accompany their parents into a treatment room.

Feedback

We endeavour to make sure all of our clients receive the very best service and experience possible, and your feedback is extremely important to us. If you would like to share your positive experiences, offer thoughts and suggestions or let us know when something has not reached your expectations, we would love to hear from you.

Online bookings

When making online booking please ensure you are selecting the correct clinic for your treatments. 

Promotions & Events

We regularly hold exclusive events, launch new and innovative products and treatments and offer exciting special promotions. CLEAR The Skin Company reserve the right to change prices, promotions or age restrictions where necessary at any time. All prices are correct at time of going to print. All prices are listed in UK sterling, inclusive of VAT.

Gift vouchers

Gift vouchers are available via telephone or email request. Please note vouchers are valid for 6 months from issue date and are non-transferable and non-refundable.

Complaints procedure

CLEAR The Skin Company are committed to providing a high quality service to all our clients. We are very keen to hear of any situations where we have fallen short of both your expectations and the expectations set by the clinic, so that we can continue to improve our standards and service to all our clients.

CLEAR The Skin Company will endeavour to rectify your complaint and come to a mutual agreement. Unfortunately treatments and services are non refundable. Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased. We will not accept products for exchange or refund which have been used or are not in the exact condition in which it was purchased from us. This does not affect your statutory rights.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Privacy policy 

The privacy policy sets out how CLEAR The Skin Company uses and protects any information that you give us when you use this website.

CLEAR The Skin Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CLEAR The Skin Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11th May 2022